Defining Happiness at Work

 Defining Happiness at Work


not momentarily ..not pleasure / hedonism ... achievement / status 

but quality of life way - contentment, well being - life is meaningful, purposeful, make progress towards goals 

conceptual framework for thinking about where happiness at work comes from or how we can increase it: PERK
  • Purpose
    • know your work matters to others 
  • Engagement
    • positive fulfilling state of mind; dedication 
    • being able to express your thoughts and feelings at work - being able to bring your whole self to work  
  • Resilience
    • handle adversity with grace 
    • face challenges 
    • bounce back from setbacks
    • be accountable for failures 
    • resolve conflicts at work 
  • Kindness
    • being nice in a genuine way
      • building trust 
      • sharing resources, feedback, and credit 
    • building positive social ways with others at work
      • showing empathy, compassion, and gratitude 

Zappos 
  • deliver WOW with service
    •  us (employees) helping each other 
      • Wishez program 
  • how does that affect the company 
    • lower turnover rate 
      • less on boarding 
      • all invested into the company 
      • we want to be here
    • my home away from home 
  • company is invested in employee happiness 
    • asking - what's stopping you from being happy?

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. 
―Maya Angelou,

American author Zappos is about delivering happiness to the world. 
―Tony Hsieh, Chief Executive Officer, Zapposi

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